Frequently Asked Questions

These answers address common questions from Torveso customers.

How long does preparation take?

Orders are typically prepared within 1–3 business days, excluding weekends and public holidays. Inventory checks, payment review, and high-volume periods may add time.

When is tracking sent?

If tracking is available, it is emailed after dispatch. The carrier may require 1–3 business days before the first tracking event appears.

Can an order be canceled or edited?

Contact us quickly. We will try to help, but changes are not guaranteed after fulfillment starts, and shipped orders cannot normally be canceled.

How do I report an order problem?

For damaged, defective, incorrect, or missing merchandise, send the order number with clear photos of the item, packaging, and shipping label. We will review the matter and explain the available remedy.

Which currency does Torveso use?

Prices and shipping rates are set in United States dollars (USD). Your financial institution may apply its own conversion or international transaction fee.

How can I contact support?

Email service@torveso.com, including your order number when relevant.