Return & Refund Policy

This policy describes how Torveso handles eligible returns, fulfillment errors, product problems, and refunds without restricting mandatory legal protections.

Return period

Request authorization within 30 days after delivery. An eligible item should be unused, unworn, unwashed, complete with original packaging and tags, and supported by proof of purchase. Returns sent without approval may not be accepted.

Excluded goods

Opened hygiene or personal-care items, intimate goods, perishables, hazardous materials, customized products, gift cards, and clearly identified final-sale items cannot be returned unless defective or law requires a remedy.

Incorrect, damaged, defective, or missing items

Inspect delivery promptly. Provide the order number and clear images of the product, package, and shipping label. After review, Torveso may offer a replacement, refund, or another solution appropriate under the circumstances.

Return transport

Customers normally pay return delivery for discretionary returns. Torveso covers reasonable costs for a verified defect or fulfillment mistake where required. Original shipping is refundable only when policy or law provides for it. Use a trackable service.

Refund processing

Approved refunds are issued to the original payment method after receipt and inspection. Provider processing times vary. A lawful deduction may apply if unnecessary handling has reduced the product value.

Requesting assistance

Email service@torveso.com with the order number, reason, and supporting photos. Wait for return instructions before shipping.